Bank of Zambia: Privacy Policy Staff Banking Mobile App
Last updated: November 2025
This Privacy Policy explains how Bank of Zambia (“we,” “our,” or “us”) collects, uses, and protects your information when you use the Bank of Zambia New Banknote Mobile Application (“App”).
1. Information We Collect
As our App is mainly for Staff Banking, We collect only the information necessary to provide banking services, including::
- Usage Data: Personal identification information information such as app version, device type, and operating system.
- Optional Information: If you voluntarily provide feedback or contact us, we may collect your email address or other contact details.
- Device Information: Device information for security purposes
2. How We Use Your Information
The limited data we collect is used for the following purposes:
- Processing banking transactions.
- Fraud prevention and security.
- Regulatory compliance.
- Customer service and support.
3. Data Sharing
We do not sell your personal information. Data is shared only as required by law or with your explicit consent
- If required by law, such as to comply with a legal obligation or valid governmental request.
- To protect the security, rights, or property of Bank of Zambia.
4. Data Retention
We retain your information only as long as necessary to provide services and comply with legal requirements
5. Data Security
We implement industry-standard security measures to protect your information, use, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security.
6. Third-Party Services
Our App does not link to third-party websites or services.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted within the App, and continued use of the App constitutes acceptance of the revised policy.
7. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
The General Counsel and Bank SecretaryBank of Zambia
Plot 4227
Lusaka
Zambia
info@boz.zm